At Naturist Gift™, we deal in wholesale manufacturing of Raw and Unfinished Metal Handicrafts. Due to the nature of our products and our B2B business model, we follow a strict policy regarding refunds and replacements. By placing an order, you agree to the following terms:
1. STRICT NO-REFUND POLICY
Final Sale: Once an order is confirmed and payment is processed, it is considered a final sale.
No Cash/Bank Refunds: Naturist Gift follows a strict No-Refund Policy. We do not offer cash, bank, or wallet refunds under any circumstances.
Replacement Only: We only provide Product Replacement (sending a new item for the damaged one) in cases of verified transit damage or manufacturing defects.
2. MANDATORY UNBOXING VIDEO (The Golden Rule)
To be eligible for a replacement, the customer MUST follow our video verification protocol:
The Process: You must record a continuous, unedited video of the unboxing.
The Starting Point: The video MUST start BEFORE the parcel is opened. It must clearly show the shipping label and the intact seal of the box.
Automatic Rejection: If the video starts after the box has been opened, or if the video is edited/cut, your replacement claim will be automatically rejected without further discussion.
3. INDIVIDUAL PARCEL CLAIMS
If an order contains multiple boxes, the replacement will be provided ONLY for the items in the specific box that is shown as damaged in the video.
A separate unboxing video is required for each individual box in your shipment.
4. REPORTING DEADLINES
24-Hour Window: Any damage, shortage, or incorrect item must be reported within 24 hours of delivery via our official WhatsApp or Email, supported by the mandatory video.
The 72-Hour Late Claim Rule: If a claim is reported after 72 hours of delivery:
The customer will be responsible for all repair and service charges.
The customer must bear 100% of the two-way logistics/courier costs (shipping the item back to our factory and receiving the replacement).
5. ELIGIBILITY FOR REPLACEMENT
Valid Grounds: Replacement is only granted for physical damage during transit or if the wrong product was sent.
Raw Material Disclaimer: As we sell Raw and Unfinished materials, minor surface marks, natural metal oxidation, or slight variations in texture are inherent characteristics and are NOT considered defects.
6. SELF-PICKUP CLAIMS
For customers choosing Self-Pickup from our Moradabad factory, all goods must be inspected on-site. Once the material leaves our factory premises, no replacement or damage claims will be entertained, as the goods were accepted after on-spot verification.
7. CANCELLATION
Orders cannot be cancelled or modified once the 100% or 50% advance payment has been made.